Customer reviews of Feathercrest Services Limited

By Shaun Taylor on 15 January 2022 | Verified purchase

Fast friendly service, helpful and did to the car what they said they would do. No fuss no we want extra for this or extra for that. Would recommend you give them a shout .

By Anonymous on 07 January 2022 | Verified purchase

Really friendly staff

By Eve Rogers on 18 December 2021 | Verified purchase

I can't think of a single negative thing to say about the guys that run this place. Throughout the process of purchasing my first car (not first driven), they were informative, helpful, respectful and transparent. The trope of 'typical' car salesman is completely flipped on it's head with these guys. I'm going to raise a few examples, to give you an idea of what I mean: - I asked for some parts to be replaced prior to purchasing the car, they agreed to doing it, no questions asked - They kept me up to date on the progress of repairs, and went above and beyond by replacing other parts that they figured needed replacing. - Provided support over email and phone, out of hours to help me out with some minor issues that I encountered after purchase. - On the day of pickup, they encountered an issue that wouldn't have manifested into a problem until a long way down the line; but they let me know and got the part replaced instead. I wouldn't want this sort of service to become the expectation, because it is beyond anything I'd reasonably expect someone to do. That being said, I am going to recommend these guys to friends and family from now on. Fantastic work.

By Michael Pack on 05 November 2021 | Verified purchase

Yes I would rather then to anyone i so pleased with the service I got

By Neil Lindsay on 03 November 2021 | Verified purchase

For my first car I couldn't have asked for a better service. Clearly very experienced and professional. The car was delivered to my house but not until it was at its best with a full and clear MOT. Even helped with road tax etc.

By Anonymous on 31 October 2021 | Verified purchase

Very easy purchase. No pressure when viewing the car and some small repairs were taken care of quickly and efficiently prior to delivery. Top work Feathercrest

By Jake Berry on 20 October 2021 | Verified purchase

Genuinely phenomenal service, with very friendly people. They offered to put a new MOT on the Ford Fiesta I bought and serviced anything that came up for free, including advisory faults. Fair pricing and no issues whatsoever while buying the car, they even helped me Tax the vehicle while I was with them. These guys went above and beyond what is expected of them, and I would recommend their services to anyone and anyone looking to buy a car.

By Paul Batkin on 16 October 2021 | Verified purchase

Came from our home in France for a holiday break in Pompey. Wanted to change our car for something bigger and almost gave up until we met these guys. John and Leon, a pair of absolute gems. Fair part exchange and a beautiful XC90 offered. No pressure, no stress and every effort made to make the whole experience enjoyable. Honest, helpful and friendly throughout. An absolute 5 star service. We were left completely satisfied and cannot recommend these guys highly enough. A big thank you to both.

By Paul G on 10 October 2021 | Verified purchase

After some searching we found our red VW Scirocco at Feathercrest Services Ltd., who agreed to undertake some works prior to delivering the vehicle to us in Verwood. After a couple of days we noticed a fault, the garage arranged to collect the car, providing a courtesy vehicle for us to use. We were kept informed of progress throughout the rectification process. We now have our Scirocco back and are delighted. Thanks to both John and Leon, who provided exemplary customer service and gave us confidence our issues would be quickly resolved. I thoroughly recommend Feathercrest Services Ltd.

By Emmanuel D on 26 September 2021 | Verified purchase

We purchased an estate car back in June. Good photos and description on the Autotrader. Upon arrival the two staff (anonymised as per Autotrader policy) left me to inspect the car and documents in my own time. Absolutely no pressure to make a sale. They let me test drive for a short distance. I spotted few things (cambelt due, missing parcel shelf and tow bar key, re-call notice); they were open to discussion and transparent in negotiating the sale (they called the dealership to confirm the cambelt interval and done with no additional cost). They kept me informed about the progress whilst some work was done (MOT, full service, cambelt, new tyres). No unexpected issues since the exchange but we felt confident that if there was anything wrong, then they would have been able to help. Thoroughly a positive experience. We will go back to them again when we need to replace our car. Thank you both.