Customer reviews of Feathercrest Services Limited

By Catia D on 04 March 2020 | Purchase not verified

Worst dealer, bought a ford from them only to have to continually having to take it back to them as they never seemed to be able to fix the electrical problems for months, in the end they gave up and promised us another ford only to come back with a volvo, once again full of problems, contact them about the volvo but they didn’t want to know. 1 year later owning this volvo we have already spent just under £3000 fixing problem after problem. At first they seemed like a genuine car dealer but they obviously aren’t. Save yourself a fortune in repairs and AVOID THEM AT ALL COST!

Reply from Feathercrest Services Limited on 11/03/20

Hi, we're sorry to hear you feel like this, I presume this relates to your husband's purchase of the 2008 Ford Mondeo with 130k miles a couple of years ago? In our defence the car your husband purchased for around £1500, we spent well in excess of that amount on trying to rectify the problem, including visits to a Ford main dealer, Ford Specialist and an an Auto Electrician , we supplied a courtesy car during this period to keep you on the road. The fault itself was a very difficult to diagnose electrical problem in the end which stumped everyone we had look at it including Ford! As a gesture of goodwill we exchanged the Mondeo for a newer Volvo S40 with a significantly higher retail value [£3000] to compensate for any inconvenience caused, but this was done on the explicit understanding that we couldn't offer any further warranty, I seem to remember you got in contact about 6 months later with a clutch issue, which we offered to do at trade price but you declined.

By Bradley H on 20 September 2019 | Purchase not verified

Great experience buying here as a first-time car buyer. The dealers are really friendly, helpful and give you space to look & test the car at your own pace. Excellent aftercare and definitely would recommend them

By Francesco P on 10 June 2019 | Purchase not verified

Bad bad bad watch out for those cars!!! My one all corroded underneath!!!!

Reply from Feathercrest Services Limited on 11/06/19

Hi Francesco, as a registration number for the vehicle was not supplied with this review I can't look into this matter for you right now, if you would like to get in contact with the necessary details I can take a look at it for you. All of our retail cars come supplied with a new MOT so any excessive rust and corrosion would be noted and if necessary dealt with at that time. Some surface corrosion is occasionally present on older cars but we would never sell a car that wasn't structurally sound, they would be sent to the local salvage yard. Thanks for getting in touch with us about this issue. Leon

By Brian Q on 27 August 2018 | Purchase not verified

Couldn’t have asked for more extremely happy with the purchase I’ve made from this garage. Customer service was spot on and preparation of the vehicle 2nd to none! Highly recommend.

By Hardeep R on 04 July 2018 | Purchase not verified

Great car and price, very helpful. Free delivery of my new car and removal of my old banger too. Highly recommended.

By Peter K on 17 February 2018 | Purchase not verified

I had fantastic experience buying my Mazda 3. Very open, honest people who want to make a genuine business. Excellent communication. All my questions, text messages, emails were answered to my full satisfaction. The car has been serviced, new MOT done, all as we agreed. One small issue after I collected the car - with a mirror - has been fully resolved. This people prove they care about their customers not only before but after the transaction is done as well. Will return there in the future. Not easy to find a car dealer providing this quality of service these days.

Reply from Feathercrest Services Limited on 18/02/18

Thank you for your kind comments

By Edward D on 07 March 2017 | Purchase not verified

Helpful, knowledgable guys - able to offer advice without pressure selling. Would recommend to friends.

Reply from Feathercrest Services Limited on 10/03/17

Thank you for the kind words. Leon.

By Jeffery K on 04 March 2017 | Purchase not verified

Great local dealership, have bought my last 3 cars from these guys and they have always given me a decent part exchange deal. Wouldn't go anywhere else.

Reply from Feathercrest Services Limited on 05/03/17

thank you

By Izzy H on 25 February 2017 | Purchase not verified

Amazing place, John and Leon are wonderful and very helpful. I have bought my last 3 cars from here and wouldn't go anywhere else.

Reply from Feathercrest Services Limited on 27/02/17

Thanks Izzy Always a pleasure John

By Derrick w on 07 January 2017 | Purchase not verified

In January 2011 I was looking looking for a Second Hand car to replace my defunct car and I found Feathercrest on line, I spotted a Ford Focus which just looked like in fitted the bill, I travelled across to the site to have a look and found the staff very helpful and they assisted me all through the transaction, I received a very good trade in fro my old car and when I returned to complete the transaction I was surprised to find a full tank had been provided, I have now had the car for 5 years this week it is a 53 Reg Ford Focus Saloon and I describe it as a settee with an engine, it has passed the MOT every time the fifth occasion was yesterday and I am of course very pleased. I can only thank the Company and The Staff for a great deal which has continued to give me the car I needed at my age of 77, reliable and inexpensive to run,. Thank you very much Feathercrest Cars.

Reply from Feathercrest Services Limited on 27/02/17

Thank you for your kind comments Leon